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법률상담 | 호주 생활법률 상식 (30) – 소비자 보호법(Consumer Law)

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작성자 김흥수 변호사 작성일2017-06-28 16:05 조회2,183회 댓글1건

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소비자 보호를 위한 법이다. 연방법(Competition and Consumer Regulations 2010)과 각 주의 페어 트래이딩 

 

법(Fair Trading Acts)이 있다. 이외에도 분야별로 있다. 어린이 장난감, 자동차와 주택 거래 또는 식료품에

 

대한 소비자 보호 등을 예로 들 수 있다. 주의 페어트레이딩 사무실 또는 소비자 업무부(Consumer Affairs

 

Department)에서 관리 감독한다.

 

소비자와 판매자(공급자) 간의 관계

 

소비자와 판매자 간 상품 또는 서비스 교환은 하나의 계약이다. 계약은 3가지 중요한 개념이 있다.

 

조항(Terms), 조건(Conditions)과 품질 보증(Warranties)이다. 계약 조항은 글로 합의한

 

명시조항(express )과 관습이나 법에 따라 당연히 지켜야할 묵시조항(implied)으로 나누어진다. 계약

 

조건은 조항에 포함되는 것으로 계약에서 중요한 개념이다. 품질 보증은 공급자가 소비자에게 하는 하나의

 

약속이다. 약속이 이루어지지 않는다고 계약이 무효가 되지는 않는다.

 

상품 거래 중 소비자 보호에 중요한 묵시조항에 대해 알아 본다. 컴퓨터를 하나 산다고 하자. 돈을 주고

 

샀지만 계약서를 주지는 않는다. 영수증을 받는다. 계약의 묵시조항이 이루어진 것이다. 다음과 같다.

 

판매자가 제공한 제품 설명서와 제품이 일치해야 한다. 상품으로 가치가 있어야 한다. 지불한 돈 만큼

 

값어치가 있어야 한다. 용도에 맞게 사용할 수 있어야 한다. 판매인이 샘풀로 처음에 광고한 내용과 실제

 

제품이 맞아야 한다. 이같이 계약서는 없지만 소비자와 판매자 간에 계약은 이루어진다.


환불, 교환, 수리보수

 

소비자가 생각하기에 계약 위반이라고 생각한다면 제품의 환불, 교환, 수리를 판매자 또는 공급자에게

 

요구할 수 있다. 단, 현금으로 사지 않았다면 현금으로 환불 받을 수 없다. 다음을 지켜야 한다.

 

불량 상품을 발견 즉시 판매자에게 알려야 한다. 구매에 대한 증거 즉 영수증을 가지고 있어야 한다. 소비자

 

잘못으로 제품을 못쓰게 되지 않았어야 한다. 제품이 불량임을 확인했다면 즉시 사용을 중지하고 알려야

 

한다.

 

판매자는 다음의 경우에 환불 또는 교환을 안 해준다. 영수증이 없을 때, 소비자가 단순히 마음이 빠뀌어서

 

환불을 요청할 때, 상품 구매 후 소비자 부주의로 손상이 되었을 때, 상품 구입 시 불량 또는 하자가 없다는

 

것을 소비자가 알고 있었다면 판매인은 환불 또는 교환을 거절할 수 있다.

 

다음 주에도 계속해서 소비자 보호에 대해 알아본다.

 

(상기 내용은 일반적인 법률 상식 안내문이며 본 법률사무소와 필자는 이에 대한 법적 책임을 지지

 

않습니다.)

 

글쓴이: 변호사 김흥수


RAMSDEN LAWYERS Reg. Migration Agent No. 0101786; 0214966


주소: Levels 5 (Main office) and 9 (Property group), Corporate Centre One, 2 Corporate Court Bundall


Q4217 | PO Box 5824, GCMC Q9726


웹페이지: www.ramsdenlaw.com.au


Tel: (07) 55 921 921


Mobile: 0411 165 717

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